1 Preorders (Drop 001)
A preorder means you pay now and we produce after the ordering window closes. Because you are paying weeks before anything ships, these terms come first — and they override anything below that would be stricter.
- Cancel any time before it ships: Email us with your order number and we refund you in full, no questions asked and no reason required. This applies right up until your parcel is handed to the courier or collected in store.
- If we are late, you decide: Estimated release is August 31, 2026. If your order has not shipped by September 15, 2026, you may claim a full refund at any point after that date, even if production is still ongoing. We will email you before that date if anything slips.
- If we cannot fulfil at all: If the drop is cancelled or your size cannot be produced, we refund you in full automatically — you do not need to ask, and you will not be pushed into store credit.
- How refunds are sent: Back to the same GCash / Maya / bank account the payment came from, within seven (7) business days of approval.
2 Online Purchases (Web Store & Social Media)
We advise all customers to inspect their parcels immediately upon delivery.
- Reporting Window: If you receive a defective item (e.g., misprints, torn fabric, broken zippers) or an incorrect size/style from what you ordered, you must report it to us within two (2) business days of receiving the package.
- Mandatory Requirement: To process your request, you must provide your order number and a clear, continuous unboxing video showing the pouch seal being broken and the defect or incorrect item.
- Item Condition: Items must be returned unworn, unwashed, unaltered, and with all original tags and packaging intact.
- Shipping Fees: If the return is due to our error (defective item or wrong size shipped), Built Different, Pare will cover 100% of the return and replacement shipping fees.
3 In-Store Purchases (Offline / Pop-ups)
- Finality of Sales: Because customers have the opportunity to inspect and try on garments inside our physical shop, all in-store sales are considered final.
- Change of Mind: In accordance with Department of Trade and Industry (DTI) guidelines, we do not accept returns or exchanges for a change of mind, wrong size choice, or color preference after you leave the store.
- Hidden Defects: We will only honor returns for in-store purchases if a hidden manufacturing defect (which could not be spotted during a standard in-store inspection) surfaces later. You must present your official receipt.
4 Resolution Options (The 3Rs)
If your return request is approved under our guidelines, we will resolve the issue through one of the following methods, subject to availability:
- Replacement / Exchange: We will ship the correct or non-defective version of your item.
- Store Credit: If the item or your specific size is out of stock, we will issue store credit equal to your purchase price, valid for your next order.
- Refund: If a replacement is unavailable and you do not want store credit, a full refund will be processed through your original payment method.
